A We will deliver within the chosen delivery slot. It is the customer’s responsibility to ensure that there is someone to collect the delivery at the chosen delivery location. Our delivery executive will call you to check and perhaps wait for a reasonable time of 10-15 minutes to deliver the order. In case, no one is able to receive the order, we will take the product back to our kitchen.
What Happens When No One Is There In The House To Take The Delivery?
AWhen you place an order, you will be provided with an option to pick your delivery slot.
How Do I Select My Delivery Slot?
APlease call our customer service on +91 935589999 to change your delivery slot at least 2 hours in advance. While we will try and accommodate your request but in case of excess orders at our end our delivery executives might not be able to accept the change.
Can I Change My Delivery Slot After I Have Already Placed My Order?
AYes, we have integrated with PayUmoney for all the online payments which go through their secure interface.
Is The Payment Gateway On The Website Secure?
AWe will ensure that all our cakes are delivered fresh (baked a couple of hours before delivery) and in good shape to your premises. Should the cake be smudged or crushed during delivery, we will be happy to give you a refund. Refunds towards cancellations done with the above terms for online payment will be done directly to that particular payment mode itself.
What Is Your Return Policy?
AYou can amend or cancel your order by calling our customer care at +91 9335589999 on any day of the week or write to us at [email protected] Please note that we will need a 12 hour prior notice for any cancellation or if a major change is required on the cake.
Changes In The Order Placed.